Transfer my Premium Subscription to a New Device

Modified on Tue, 19 Jul 2022 at 12:01 PM

TABLE OF CONTENTS




Note: Transferring the journey progress from one device to another is only available for users who have an active Premium subscription.



Devices with the same Operating System (e.g. Android to Android)

  1. To transfer your journey progress to another device with the same Operating System, please make sure your progress is backed up on your old device first. For this, open Fabulous and tap the Profile icon (from the homepage) > Settings > Premium > Back up Journey Progress.
  2. Then, go into the app on your new device and restore your purchase first.
  3. Finally, tap the Profile icon (from the homepage) > Settings > Premium > Restore Journey Progress. Make sure you sign in with the same email address you used on your previous device.



Devices with different Operating Systems (e.g. Android to iOS)


Android to iOS:


To transfer a subscription created through the Google Play Store (Android) to a device with a different operating system (iOS), you will first need to create a new subscription through the Fabulous Website. After this, you will receive a prorated refund for the remainder of your original subscription.


This is because the App Store does not recognise subscriptions from the Play Store, and vice versa. And therefore a new subscription is required to transfer your progress.

The process consists of 7 easy steps, detailed below:


 

On your old Android device

  1. Back up your progress on your Android device - tap here to learn how. (If you no longer have access to your Android, we can still carry on, but there is a chance you may have to start your journey all over again).

  2. Note down which email you are using with your Fabulous account. Tap on the Profile icon (from the homepage) > Settings > scroll down to view the Account email. This is the email used to store your progress.

  3. Cancel the auto-renewal of your subscription through your Google Play Store - tap here to learn how.


On your new iOS device

  1. Download the Fabulous app.

  2. Start a web subscription through this link here. Make sure you subscribe with the same email used to store your progress (the one you noted down in step 2).

  3. After signing up, you will receive a “Magic Link” in your inbox. Tap the link, and you should now be connected to your new Premium subscription in the Fabulous app.

  4. To restore your journey progress, ensure you are signed in inside Fabulous with the email used to register the web subscription > then tap on the Profile icon (from the Fabulous homepage) > Settings > Premium > Restore Journey Progress.


You should now have access to your previous data and you may start using the app on your new device.

 

Partial Refund process

 

Once all the above steps are completed, please email us at support@thefabulous.co with the following info:

  • The email/Google Account associated with the Google Play Store subscription

  • The email address used to register for the new Web subscription


We will then issue a prorated refund to your Play Store payment method to compensate for any overlap in these two subscription periods.

 

Note: We only issue refunds when the remaining duration of the prior membership exceeds 1 month.



iOS to Android:


To transfer a subscription created through the Google Play Store (Android) to a device with a different operating system (iOS), you will first need to create a new subscription through the Fabulous Website. After this, you will receive a prorated refund for the remainder of your original subscription.


This is because the App Store does not recognise subscriptions from the Play Store, and vice versa. And therefore a new subscription is required to transfer your progress.

The process consists of 7 easy steps, detailed below:


 

On your old iOS device

  1. Back up your progress on your iOS device - tap here, to learn how. (If you no longer have access to your iOS, we can still carry on, but there is a chance you may have to start your journey all over again).

  2. Note down which email you are using with your Fabulous account. Tap on the Profile icon (from the homepage) > Settings > scroll down to view the Account email. This is the email used to store your progress.

  3. Cancel the auto-renewal of your subscription through your Apple App Store - tap here, to learn how.


On your new Android device

  1. Download the Fabulous app.

  2. Start a web subscription through this link here. Make sure you subscribe with the same email used to store your progress (the one you noted down in step 2).

  3. After signing up, you will receive a “Magic Link” in your inbox. Tap the link, and you should now be connected to your new Premium (web) subscription in the Fabulous app.

  4. To restore your journey progress, ensure you are signed in inside Fabulous with the email used to register the web subscription > then tap on the Profile icon (from the Fabulous homepage) > Settings > Premium > Restore Journey Progress.


You should now have access to your previous data, and you may start using the app on your new device.


 

Partial Refund process

 

Once all the above steps are completed, please email us at support@thefabulous.co with the following info:

  • A screenshot of your App Store subscription or purchase receipt (with date and amount visible)

  • A PayPal email for the refund (required because we do not have access to the App Store payment)

  • The email address used to register for the new Web subscription


We will then issue a prorated refund to your PayPal account to compensate for any overlap in these two subscription periods.


Note: We only issue refunds when the remaining duration of the prior membership exceeds 1 month.


If you have further questions about this process, please email us at support@thefabulous.co.


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