Transfer my Premium Subscription to a new device

TABLE OF CONTENTS


IMPORTANT NOTE: 

If you are transferring to a new device with the same operating system or if you already have a subscription created directly via the website, this will be a swift process and all you need to do is follow the steps from the section #1 below.

If you're transferring to a device with a different operating system and your subscription was created through your old device's store (Google Play Store or Apple App Store), the process will be different and you should refer to section #2 or #3 of this article.


1. Transferring between two devices with the same operating systems (Android to Android & Apple to Apple) or users with subscriptions created via the website

1. First, back up your progress on your old device:

  1. Open the app and click on the Profile icon (from the homepage)
  2. Click on Settings
  3. Under Settings, select the Premium tab
  4. Click on Back up Journey Progress

NOTE: If you no longer have access to your previous device we can still carry on, but if there’s no backup you may have to start your journey all over again



2. Then, on your new device, restore your purchase:

  1. Open the app, log in using the same credentials
  2. Click on the Profile icon (from the homepage)
  3. Click on Settings
  4. Under Settings, select the Premium tab
  5. Click on Restore Purchase.

3. Finally, still on the new device:

  1. Click on the Profile icon
  2. Click on Settings
  3. Under Settings, select the Premium tab
  4. Click on Restore Journey Progress.


✅ You should now have access to your previous data, and you may start using the app on your new device.




2. Transfer from Android to an Apple device


To transfer a subscription created through the Google Play Store (Android) to a device with a different operating system (iOS), you will first need to create a new subscription through the Website. Once this is completed, you can request a prorated refund for the remainder of your original subscription.


The process consists of 6 steps, detailed below:


On the old Android device

  1. Back up your progress on your Android device - tap here to learn how. (If you no longer have access to your Android, we can still carry on, but there is a chance you may have to start your journey all over again).

  2. Note down which email you are using with your account. Tap on the Profile icon (from the homepage) > Settings > scroll down to view the Account email. This is the email used to store your progress.

  3. Cancel the auto-renewal of your subscription through your Google Play Store - tap here to learn how.


On the new Apple device


  1. From your mobile device, click the following link to start a new web subscription using the email you noted in step 2. It is mandatory to use the same email address.

  2. After successfully signing up, you will receive a “Magic Link” in your inbox which will connect  you to your new Premium subscription in the Fabulous app.

  3. Make sure you Sign In with the same email address used for the subscription.

  4. To restore your journey progress, ensure you are signed in using the email noted at step 2, then tap on the Profile icon (from the Fabulous homepage) > Settings > Premium > Restore Journey Progress.


✅ You should now have access to your previous data, and you may start using the app on your new device.

 


Partial Refund process

 

Once all the above steps are completed, you may request a prorated refund to compensate the remainder of your original subscription.

Please use the "Submit a ticket" button at the bottom of this page, and enter the following information:

  • Request type = Refund request

  • Subject = Partial refund following a transfer of subscriptions

  • In the description field, provide us with:

    • The email/Google Account associated with the Google Play Store subscription

    • The email address used to register for the new Web subscription

 

Note: We only issue refunds when the remaining duration of the prior membership exceeds 1 month.



3. Transfer from Apple to an Android device


To transfer a subscription created through the Apple App Store to an Android device, you will first need to create a new subscription through the Website. Once this is completed, you can request a prorated refund for the remainder of your original subscription.


The process consists of 6 steps, detailed below:


On the old iOS device

  1. Back up your progress on your iOS device - tap here to learn how. (If you no longer have access to your iOS, we can still carry on, but there is a chance you may have to start your journey all over again).

  2. Note down which email you are using with your Fabulous account. Tap on the Profile icon (from the homepage) > Settings > scroll down to view the Account email. This is the email used to store your progress.

  3. Cancel the auto-renewal of your subscription through your Apple App Store - tap here to learn how.


On the new Android device


  1. From your mobile device, click the following link to start a new web subscription using the email you noted in step 2. It is mandatory to use the same email.

  2. After successfully signing up, you will receive a “Magic Link” in your inbox which will connect  you to your new Premium subscription in the Fabulous app.

  3. Make sure you Sign In with the same email address used for the subscription.

  4. To restore your journey progress, ensure you are signed in using the email noted at step 2, then tap on the Profile icon (from the Fabulous homepage) > Settings > Premium > Restore Journey Progress.


✅ You should now have access to your previous data, and you may start using the app on your new device.



Partial Refund process

 

Once all the above steps are completed, you may request a prorated refund to compensate the remainder of your old subscription.

Please use the "Submit a ticket" button at the bottom of this page, and enter the following information:

  • Request type = Refund request

  • Subject = Partial refund following a transfer of subscriptions

  • In the description field, provide us with:

    • A screenshot of your App Store subscription or purchase receipt (with date and amount visible)

    • A PayPal email for the refund (required because we do not have access to the payment method linked to your Apple App Store account)

    • The email address used to register for the new Web subscription

 

Note: We only issue refunds when the remaining duration of the prior membership exceeds 1 month.

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