Transfer my Premium Subscription to a new device

TABLE OF CONTENTS


Note: Transferring the journey progress between two devices is a Premium feature.



1. Transfer between two devices with the same operating system: Android to Android / Apple to Apple

  1. Back up your progress on your old device first:
    1. Open the Fabulous App and click on the Profile icon (top left-hand corner of the Home page)
    2. Click on Settings
    3. Under Settings, select the Premium tab
    4. Click on Back up Journey Progress.
  2. Then, on your new device, restore your purchase
    1. Open the Fabulous App, log in using the same credentials
    2. Click on the Profile icon (top left-hand corner of the Home page)
    3. Click on Settings
    4. Under Settings, select the Premium tab
    5. Click on Restore Purchase
  3. Finally, still on the new device:
    1. Click on the Profile icon
    2. Click on Settings
    3. Under Settings, select the Premium tab
    4. Click on Restore Journey Progress


✅ You should now have access to your previous data and you may start using the app on your new device.



2. Transfer from an Android device to an Apple device


To transfer a subscription created through the Google Play Store (Android) to a device with a different operating system (iOS), you will first need to create a new subscription through the Fabulous Website. Once this is completed, you can request a prorated refund for the remainder of your original subscription.


The process consists of 7 steps, detailed below:


On the old Android device

  1. Back up your progress on your Android device - tap here to learn how. (If you no longer have access to your Android, we can still carry on, but there is a chance you may have to start your journey all over again).

  2. Note down which email you are using with your Fabulous account. Tap on the Profile icon (from the homepage) > Settings > scroll down to view the Account email. This is the email used to store your progress.

  3. Cancel the auto-renewal of your subscription through your Google Play Store - tap here to learn how.


On the new Apple device

  1. Download the Fabulous app.

  2. From your mobile device, click the following link to start a new web subscription using the email you noted in step 2. It is mandatory to use the same email.

  3. After successfully signing up, you will receive a “Magic Link” in your inbox. Tap the link, and you should now be connected to your new Premium subscription in the Fabulous app.

  4. To restore your journey progress, ensure you are signed in using the email noted at step 2, then tap on the Profile icon (from the Fabulous homepage) > Settings > Premium > Restore Journey Progress.


✅ You should now have access to your previous data and you may start using the app on your new device.

 


Partial Refund process

 

Once all the above steps are completed, you may request a prorated refund to compensate the remainder of your original subscription.
Please use the "Submit a ticket" button at the bottom of this page, and enter the following information:

  • Request type = Refund request

  • Subject = Partial refund following a transfer of subscriptions

  • In the description field, provide us with:

    • The email/Google Account associated with the Google Play Store subscription

    • The email address used to register for the new Web subscription

 

Note: We only issue refunds when the remaining duration of the prior membership exceeds 1 month.



3. Transfer from an Apple device to Android device


To transfer a subscription created through the Apple App Store to an Android device, you will first need to create a new subscription through the Fabulous Website. Once this is completed, you can request a prorated refund for the remainder of your original subscription.


The process consists of 7 steps, detailed below:


On the old iOS device

  1. Back up your progress on your iOS device - tap here, to learn how. (If you no longer have access to your iOS, we can still carry on, but there is a chance you may have to start your journey all over again).

  2. Note down which email you are using with your Fabulous account. Tap on the Profile icon (from the homepage) > Settings > scroll down to view the Account email. This is the email used to store your progress.

  3. Cancel the auto-renewal of your subscription through your Apple App Store - tap here, to learn how.


On the new Android device

  1. Download the Fabulous app.

  2. From your mobile device, click the following link to start a new web subscription using the email you noted in step 2. It is mandatory to use the same email.

  3. After successfully signing up, you will receive a “Magic Link” in your inbox. Tap the link, and you should now be connected to your new Premium subscription in the Fabulous app.

  4. To restore your journey progress, ensure you are signed in using the email noted at step 2, then tap on the Profile icon (from the Fabulous homepage) > Settings > Premium > Restore Journey Progress.


✅ You should now have access to your previous data, and you may start using the app on your new device.



Partial Refund process

 

Once all the above steps are completed, you may request a prorated refund to compensate the remainder of your original subscription.
Please use the "Submit a ticket" button at the bottom of this page, and enter the following information:

  • Request type = Refund request

  • Subject = Partial refund following a transfer of subscriptions

  • In the description field, provide us with:

    • A screenshot of your App Store subscription or purchase receipt (with date and amount visible)

    • A PayPal email for the refund (required because we do not have access to the App Store payment)

    • The email address used to register for the new Web subscription

 

Note: We only issue refunds when the remaining duration of the prior membership exceeds 1 month.



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